Warranty Service Representative - (Tracy) in Stockton, California For Sale
At William Lyon Homes we believe that a great company, just like a beautiful home, starts with a solid foundation. Our foundation is our employees, and we are committed to hiring and retaining the best. We are looking for a Warranty Service Representative to work in the Tracy/Lathrop area. The Warranty Service Representative provides 100% customer satisfaction to all William Lyon Homes Homeowners, and ensures all homeowners' warranty services are performed in a timely, efficient, neat, courteous and professional manner. The Representative oversees and participates in the preparation and quality control finishes of each new home as well as orients homeowners with their new home. Essential Duties and Responsibilities: * Prepares home and conducts homeowner walkthrough inspections and orientations. * Addresses new and current homeowner's concerns relating to warranty items that need repair within the parameters of the warranty service department. * Performs accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. * Coordinates and schedules sub-contractors to perform the necessary warranty service repairs in the homeowner's home. * Conducts follow-up phone interviews with homeowners and sub-contractors to ensure that 100% of all warranty repairs have been completed to the homeowner's satisfaction. * Generates purchase orders, work orders, bills, warranty service documents, and other essential paperwork accurately and in a timely manner. * Performs minor home repairs, adjustments, and modifications for new and/or current homeowners. This may be a scheduled event or it may occur during a homeowner emergency. * Performs multiple tasks, gather and analyze information and solve problems skillfully and adhere to strict deadlines. * Maintains regular contact with homeowners, employees and sub-contractors, regarding warranty service requests, schedules, and updated warranty service information and instructions is required.
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