Inside Liability Claims Adjuster in Stockton, California For Sale
Company Description
At Allstate, we celebrate creative problem-solving as we work together to make a difference in our communities. We believe in providing the very best tools and resources available to help keep our customers and our employees in Good Hands.
We are insurance. We are also so much more. We are lawyers, writers, web developers, accountants, building engineers, project managers and human resource specialists. We are creative, driven, passionate, fearless and curious.
Job Description
Inside Liability Claims Adjuster
Location: Stockton, CA
Department: Claims and Processing
Combine your skills of working with people and investigation! As an Allstate Auto Claim Adjuster, you will play a vital role to ensure we deliver on our promise to help restore people’s lives after they experience a loss. You will be responsible for investigating minor single- and multi car auto accidents to determine liability. You will analyze police reports and interview accident victims via the phone, to evaluate the cause of the accident, who’s at fault, and to what degree. You will also work directly with customers to guide them through the claims process in a caring and professional manner, and to negotiate fair and equitable settlements. You will be challenged to manage multiple cases simultaneously, and document every step of activity for each claim on Allstate’s state-of-the-art, computerized NextGen claims system.
Specific responsibilities include:
Investigating, evaluating, and negotiating claims in order to reach a fair and equitable settlement
Using compassionate communication and persuasive negotiation to ensure a positive customer experience
Working well with others in a fast-paced, collaborative environment
Achieving targeted performance goals to manage costs and support Allstate's industry-leading operational standards
Qualifications:
Four-year college degree, plus two years’ experience delivering outstanding customer service
Excellent written and verbal communication skills with a passion for helping others
Strong organizational and computer skills
Ability to be a self-starter and work independently
Persistence and the ability to work through and solve problems
Recent college graduates are encouraged to apply
Bilingual candidates are strongly encouraged to apply
Click here to apply.